CHE control arm help

Topic: CHE control arm help (Read 1167 times) previous topic - next topic

CHE control arm help

December 19, 2006, 08:50:41 AM

My wife told me last night she ordered the upper and lower control arm set from CHE for me for Christmas (great wife, I know). The reason that she told me was that she ordered them around December 6th and they were supposed to ship next day. As of yet, they have not arrived and she has called and emailed them repeatedly just to try to find out when they might ship. They have yet to respond to any of her attempts to contact them. The big problem is that she has sent them payment, which was received (I believe she paid by credit card).

Eric, I was wondering if you or someone else on the board might have a good enough relationship to be able to contact them and see what's up? The order should be listed under the name Jessica Blanck. If anyone could help, I'd appreciate it.

Or if anyone knows that maybe they happen to be backlogged, or slow shipping and bad communicators, I'd appreciate the advice.

Thanks everyone.
Arnie

CHE control arm help

Reply #1 – December 19, 2006, 09:13:26 AM

Did you try the "Your Account" link?
https://ssl6.secure-svr.com/cheperformance-com/cartgenie/account.asp

[COLOR="Red"]Checking Order Status: To check the status of an order, click the Your Account link in the upper right corner of each page and login to your account. Orders that are awaiting shipment are defined as Pending while orders that have shipped are labeled Closed. Once an order has been shipped, you can view the tracking number in order to determine a delivery date from the shipping carrier.[/COLOR]

CHE control arm help

Reply #2 – December 19, 2006, 11:37:31 AM

Arnie (hey what's up!), sorry to hear about that. Sometimes Chuck @ CHE is a little slow to respond but that does seem quite long. I think he does like to go hunting. Still, this is a paid order that needs shipped. I'll try getting in touch with him today and post back.

CHE control arm help

Reply #3 – December 19, 2006, 05:00:45 PM

Master Blaster,
Yes, she already tried that and it's status is the same as the day she ordered it.

Hey Eric,
Thanks, I appreciate the info and help. Jess has been getting really aggravated and that coupled with finals for one of her classes is driving her nuts.

Arnie

CHE control arm help

Reply #4 – December 19, 2006, 05:52:22 PM

were they a custom color? might have delayed them a touch. i wouldnt worry either way. they will make it right...

CHE control arm help

Reply #5 – December 20, 2006, 06:57:33 AM

We have resolution. Eric was kind enough to call Chuck yesterday and last night on the CHE site, the account status updated and she received an email from Chuck about shipping. He more than made things right, he is shipping it express so it comes by Christmas and gave her 10% off. Everything worked out in the end and I should have a Merry Christmas and now a merry summer when the Cougar gets back on the road!

Merry Christmas everyone!

Arnie