Fox T-Bird/Cougar Forums  

Ever since I had jiffy lube forget to put my oil filter back on(that's right, I said back on. I wrote the service dateon it and they re-installed it) and had walmart break two of four lugnuts witout mentioning it, theonlying I bring my car to a shop for is tires, and I bring the rims down in another car.

I just got back from talking to the store manager at Firestone.  He was very understanding about the situation and said he would take care of it.  He is ordering a new axle for the mangled up side, filing a damage claim for the ground effects, and all I'm paying for is the actual wheel bearings themselves.  He also said I could oversee the repair myself or we could take the car to another Firestone (yeah, right) for them to verify the job was done correctly.  We are planning to go to out of town this weekend to Wichita and he said if the car isn't done he would get us a rental car. 

Overall, I would say he handled the situation well.  I understand that they can't supervise every thing every tech does, but this job was pretty much screwed up from start to finish.  We will see how it ends.

We got the car back last night.  As a last act of stupidity, they ran the battery down on it by leaving the doors open or key on or something so they had to jump start it for my wife to be able to leave with it.  The manager called me this morning and said he submitted a damage claim and said that we should be hearing something from their claims department within the next week or so.  As for the repair, I guess we will find out in a couple of days when we go out of town.  Hopefully the wheels don't fly off as we are driving down the highway!